FAQ

You can view our product at our showroom.
Depending on the model, it may also be possible to view it at our other locations; however, please note that some models may not be available for viewing.
We also accept reservations for demonstrations, so please contact us via the "Demonstration Reservation" link.

Please specify the product you wish to demonstrate and any items you would like to use,
and submit your request via the "Demonstration Reservation" section of the inquiry form.

The specifications for each product are listed on the product information page.
Please check the "Product Information" page.

Our representative will provide you with details regarding the cost.
Please contact us via the "Considering a Product" section of the inquiry form.

To request a quote, please contact us via the "Considering a Product" section of the inquiry form.

Please check the "Troubleshooting" section in the user manual.
Depending on the machine you are using, there may be a label with a QR code printed on it.
Please scan the code to find the appropriate solution for your issue.
If the problem persists, please contact us via the "Current Users" section of the inquiry form.

Error displays and corrective actions are provided in the instruction manual.
If the issue cannot be resolved by following the manual, please contact us via the "For Customers Using Our Products" section of the inquiry form.

Regarding broken or missing parts, the staff at each branch will assist you.
If it is urgent, please contact the staff member or the relevant branch.
Please note that we may not be able to assist depending on the product's model year or other factors.

A representative at each branch office will assist you.
Please submit your request via the "Current Users" section of the contact form.

Please contact us via the "Other" section of the contact form to let us know which products you need.
A representative at the relevant sales office will get back to you shortly.

Individual product catalogs can be downloaded from the product information page for each model.
If there is no download button on the product information page, or if you would like to request a general catalog,
please contact us via the "Catalog/Brochure Request" option on the inquiry form.

Please explain why you need it and contact us via the "Catalog/Brochure Request" option on the inquiry form.

Please specify the reason for your request and contact us via the "Catalog/Document Request" section of the inquiry form.

Reissuance is available.
To request a reissue of the user manual or disassembly/assembly instructions, please contact us via the "For Current Users" section of the inquiry form.

You can view videos on the individual model pages within the Product Information section.
For videos not listed on the Product Information page, please contact us via the "Catalog/Document Request" section of the inquiry form.
We also upload videos of our machines to YouTube, so please be sure to check them out.

We do not sell used machines.

We do not sell used machines through online retailers or used equipment dealers.
Customers who purchase used machines will need to enter into a separate maintenance contract with us.
Please refer to "About Used Machines" for details.

Customers who have purchased used equipment must enter into a separate maintenance contract with us.
For details, please refer to "About Used Equipment".

This is possible by applying through a leasing company.
We can also refer you to a leasing company, so please contact us via the "Considering a Product" section of the inquiry form.

We do not offer rental services.
We will propose either a purchase or a lease.

We have group companies overseas, so we will provide support both before and after installation.
Please check the "Overseas Offices" page for details on each group company.
For more detailed information, please contact us via the "Considering a Product" option on the inquiry form.

Please check the "List of Countries with Sales Records" for information on our overseas installation track record.

Certification marks are listed under each model on the Product Information page.
Please check the "Product Information" page for the product you are interested in.

We have examples of products introduced through grants,
so please contact us via the "Considering a Product" section of the inquiry form to let us know your requirements.

We do not offer factory or showroom tours except for the purpose of inspecting actual equipment or attending product demonstrations.
We will consider your request depending on the details, so please contact us via the "Other" section of the inquiry form.

Fujiseiki is implementing initiatives to reduce food waste.
Please see "Our Initiatives Against Food Waste" for details.

Please contact us via the "Other" section of the inquiry form and provide details about the interview.
Please note that we may decline the request depending on the content or timing.
We appreciate your understanding in advance.